Privacy Policy

Privacy Policy

Effective Date: 23-11-2024

AL-RAFAY Engineering, values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us when using our website (www.alrafayeng.com) and services, including online payments.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you make a purchase or register on our website.
• Technical Information: IP address, browser type, device information, and operating system collected automatically through cookies and other tracking technologies.
• Usage Data: Information about how you interact with our website, such as pages viewed, time spent, and clicks.

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders.
• Respond to your inquiries and provide customer support.
• Send updates, promotional offers, and newsletters (with your consent).
• Enhance website functionality and user experience.
• Ensure secure transactions and protect against fraud.

3. Online Payment Security

We prioritize the security of your online transactions. To ensure safe and secure payments:

• All payment transactions are processed through trusted and PCI-compliant third-party payment gateways, such as JazzCash, ensuring industry-standard encryption and fraud prevention measures.
• Your payment information, including credit/debit card details, is never stored on our servers.
• We use SSL (Secure Socket Layer) technology to encrypt all data shared during the payment process, safeguarding it from unauthorized access.

If you suspect any unauthorized transaction or encounter issues with your payment, please contact us immediately at our whatsapp team number +92-3297422570

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, track website performance, and personalize content. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Regular security audits and system updates.
• Firewalls and encryption technologies to secure data stored on our servers.
• Access controls to limit data exposure to authorized personnel only.

While we strive to protect your data, no system is completely secure. We recommend you take additional precautions, such as using strong passwords and keeping your account details confidential.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information and request corrections.
• Request deletion of your personal information, subject to legal and operational requirements.
• Opt-out of receiving promotional communications.
• Restrict or object to certain types of data processing.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, online payment security, or how your information is handled, please contact us:

• Email: support@alrafayeng.com
• Phone: +92-3297422570
• Address: Mehar Sadiq Market, Railway Road, Faisalabad

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.